Order Issues & Refunds

We no longer accept returns for orders placed through Heinz to Home.

If you've experienced an issue with your order, such as damaged, faulty or incorrect items, or if your order hasn't arrived, please contact our Customer Service team, either via live chat or the messaging service, both available through the Help Centre, within 30 days of delivery. 

Lost Orders

If you have not received your order, please contact our Customer Service team as soon as possible so we can investigate.

Damaged or faulty products

If your order arrives damaged or faulty, please contact our Customer Service team within 30 days of delivery via the Help Centre. Please include:

• Your order number

• Clear photos showing the damage or fault

Incorrect products received

If you've received the wrong product, please contact our Customer Service team within 30 days of delivery via the Help Centre. Please include:

• Your order number

• Clear photos of the item you received

Please note: We cannot process claims for products purchased through third-party retailers. Please contact the retailer you purchased from directly.