FAQ

I have ordered 2 bundles but I have only received one

We have to pack and send each bundle separately because of the weight. We are doing our best to pack and send your parcel quickly but there might be occasions where our partner Hermes won’t be able to send 2 bundles in the same order on at the same time. In case your bundles don’t arrive together, Please allow 2 or 3 days for your 2nd bundle to arrive.

When are you going to sell a wider range?

We have been working very hard to make some of our most-loved varieties available to order as soon as possible. We are listening to our fans, reading their comments and are already working on adding further bundles to the website in the next few days and weeks.

Why isn't my Blue Light Card discount working?

Please note, that you will need to make sure you have a valid Blue Light Card discount code generated from their ‘Heinz’ page that has not been used previously.

  1. You can add your discount code during the checkout process
  2. On the checkout page, input your discount code, situated on the right-hand side of the page on a computer, or the bottom of the page on a mobile
  3. When you have added your discount code, click 'apply' (only after you click 'apply' will the discount be applied to your order)

Please note: If you decide to use one of our express checkout methods, Apple Pay, Google Pay or ShopPay, you need to make sure you apply your discount code before going to one of our express checkout providers.

Can I change my delivery address after checkout?

Please make sure your delivery address is correct before completing an order.

If you need to make changes, please email: our support. 

Please note: we are experiencing unprecedented levels of demand, so we will respond as quickly as we can. 

I don’t like one of the products in the bundle, can I change for another one?

The first bundle we’ve launched contains our most-loved Heinz varieties. Behind the scenes, we’re working hard to add more bundles to Heinz To Home. However
we can’t change or swap the Heinz Beanz, Heinz Hoops or Heinz Cream of Tomato Soup inside the original bundle.

I am not a Blue Light Card member, can I get free delivery?

Through our partnership with Blue Light Card we are supporting frontline workers (Emergency Services, NHS and Armed Forces) with free, prioritised delivery. This discount is currently only available to Blue Light Card holders, however Heinz To Home deliveries are available for all residents of England, Scotland and Wales. 

I live abroad, can I get Heinz Bundles delivered here?

At this time Heinz To Home deliveries are only available for residents of the UK.